Another letter
Dear Sirs
I note
that you have not replied to my letter, sent by signed delivery, of the 12th
September 2017 concerning the important issues mentioned below.
Structural Crack in the Building
This has
not been dealt with in a timely manner despite my formal request for a solid
plan of action by the 29th September 2017 in my, signed delivered, letter of
the 1st September 2017.
I yet
again make one final request, that the structural crack in the building
affecting No.xx and No.xx xxxx xxxx be properly addressed within the next
28 days, that is by the 28th October 2017. This means you will have had 56 days
in which to sort out this most basic of maintenance issues.
- I repeat my
request for a proper written assessment of damage to the building
outlining the work needed by a properly qualified Structural Engineer to
enable repair. I wish to be given a copy of that report as it affects my
property.
- I be informed at all stages of
the works intended.
- A final report, after works has
been completed, that states that a mortgage can be granted on any of the
properties affected written by a properly qualified Structural Engineer. I
wish to be given a copy of that report as it affects my property.
- Repairs to be of a highest
standard with brickwork and mortar matching the surrounding areas.
- The general area to be returned
to a fit and tidy state.
Building Insurance
I also
requested details of buildings insurance affecting my property at xxxx
xxxxt. That is, name and address of the insurance company with policy number.
You are legally obliged to do so and you cannot ignore my request. This you
have not done.
I again
request formally that you provide me with these details within the next 28
days, that is by the 28th October 2017.
Continuing Maintenance Issues
I note
that the bin house doors, incorrectly fitted in the first instance, poorly
repaired in the 2nd and finally made to fit in the 3rd, after a ridiculously
drawn out process, have not been primed and glossed to the prevent damp
entering and distorting the door. These doors have cost an amazing £3000.
You appear
to be blaming and 'punishing' us the residents on a whim to hide your own
faults in maintenance. You are not a court of law and have no right to punish
anyone by delaying, constant prevarication or 'forgetting' tasks.
No one
appears to be visiting xxxx xxxxt on a regular basis to assess simple
issues before they become bigger issues later on. What happened to promised
monthly site visits ?
No one is
checking on contractor's work which leads to repeat complaints about poor
standards of work and tidying up afterwards.
Do you
really think that we don't deserve the best standards of workmanship ? You
would expect the best for yourself so why shouldn't the residents of xxxx xxxx ?
Security review of xxxx xxxx
I'm
requesting a security review of xxxx xxxx.
Is it
really credible to have key safes, one in a front garden, the other, at the
rear main gate, in public view, and any others that I might have missed ? I
believe they are a security risk.
Do you
have an active written policy concerning security, access to keys, contractors
or other people entering xxxx xxxx, ensuring residents safety, preventing
theft and criminal damage ?
Is a log
kept of who holds keys to make sure that they are returned and accounted for ?
Which individuals have the codes to these key safes ?
Are
criminal record checks carried out on individuals who have regular access to
secure areas of xxxx xxxx. Many companies consider this standard practice.
Obviously
I do not wish to know the details of individuals but request to see a physical
written policy.
Dismissive attitude
Again I
hear another report of the Property Manager's dismissive attitude towards
residents genuine concerns. This is plainly unacceptable despite his apparent
abject apologies in an email of August 25th 2017. I really don't blame him but
more the culture in your company which appears to defy all logic on how to
treat clients in a decent and respectful manner with the poor guy never seeming
to have enough time to carry out tasks in a thorough manner. He has this
regular habit of 'forgetting' tasks which is plainly unacceptable. Not
mentioning or ignoring issues by yourselves does not make them go away.
Non-destructive Protest
My
non-destructive protest continues. You appear not to take my genuine concerns
about the integrity of xxxx xxxx seriously.
As of the
1st October 2017 I will owe a service charge of £80, this I will pay back when
I see real movement on the issues I've raised. I'm halving my service charge
because I'm not receiving a proper service.
I really
wish to pay my service charge, as I have always done over the past 27 years,
but you give me no choice but to protest.
If you
continue to disregard my genuine concerns I will cease to pay any service
charges as any reasonable person would expect in the same circumstances.
I remain
forever positive and constructive in the hope that these issues can be resolved
sensibly and timely as would any person who is fair and reasonable.
Kind
regards