Insurance Risk

It appears that the property that I have lived in for the past 27 years is no longer insured properly.

It works something like this.

1. I inform the management company about a crack in the wall, (that’s why I call them the crack in the wall gang).
2. Some office junior in a back office dismisses the issue with a belligerent wave of the hand. (Immature and should not be a property manager, perhaps that’s why they appointed him) (This crack in the wall affects the value of my property and its saleability in the future, so it really is not a trivial matter)
3. He states in an email that there is not enough money (What about an insurance claim) (What happened to the reserve fund which I was informed at one point was heading towards £15000?. A reserve fund is there for such contingencies)
4. He states that the crack is not moving and nothing needs to be done. (Irrelevant as the crack still needs repairing)
5. I ask for a proper structural survey as this poor office junior obviously knows absolutely nothing about buildings and the need for a proper professional assessment. (The management company have appointed someone who doesn't know what he is talking about, blame can only come from his superiors)
6. His apparent boss gets back to me saying that a structural survey is not needed. He wants to have another test to state that the crack is not moving taking another six months, (more prevarication, hoping I will just go away and not annoy him) when his office junior has already stated that that the crack was not moving and a colleague of his was there as a witness). (It’s obvious that a crack is there and it needs repair, anyone of a sound and rational mind can see that, but they keep on dismissing the issue as of no importance and obviously ignorant on such issues.)
7. I get back to him stating that  a structural survey really is needed
8. Not only for myself but also for insurance purposes.
9. The first action in getting payment for repairs is to go to the building insurance and make a claim
10. They appear unwilling or unable to do this. They asked a while ago that we were underinsured taking into account the value of the whole complex.
11. Maybe they gained a large commission on a vastly increased insurance premium demanded by the insurance company that may or may have not been needed.
12. Maybe they knew that the crack was there and did not inform the insurance company.
13. One can walk by the crack and see it quite clearly, there is no reason why a property manager should not see such a crack that is obvious to one and all.
14. I state there is a need for full disclosure to an insurance company for any fault in a building otherwise they can refuse claims should anything happen to the building that requires a payment for repairs.
15. I ask could you please inform me of the name of the insurance company so I can check that my property is insured correctly and full disclosure of the crack in the building has occurred.
16. This is when I hear nothing more

The implications of all this are vast. There is a high likelihood that the building I have been living in for the past 27 years is not insured correctly and that an insurance company may not payout on a claim because full disclosure has not occurred about the true nature of the building and its cracking.

They appear to not to want to deal with this building structural fault through insurance (or any other means) because the insurance company has not been informed about it when the insurance was taken out.

It’s like driving down the road in a car with faulty brakes and then having a crash. If one knew the brakes were not working correctly or even a possibility of it, and then you had a crash there is no obligation on the insurance company to pay out for damages.

The implications go further,

Not only do I appear not to be insured correctly

There are many people in the flats who I presume have mortgages on their properties

It appears they are not insuranced correctly because it seems there has been no full disclosure of the structural issue that is so clear for everyone to see.

To protect their interests building societies require full and proper building insurance.

I believe that the building insurance on my flat and the rest of the complex has not been correctly set up correctly, that the insurance company has either been deliberately misinformed through ignorance or just plain negligence and we may not be insured properly.

I wish, truly, that all what I’ve described above is not true.

The only way the management company can show everything is correct is to give complete transparency and inform me, in writing, that the building insurance for the apartments is set up correctly and everything is above board. I also need the the name and address of the insurance company so I personally can make a further check that everythings really is above board.

I repeat, so far I’ve heard nothing, which is pretty alarming as they appear unwilling to deal with such an important issue.